Proactive Management and Support
Find out about additional Value-Added Services
Many organizations have contractors or consultants whom they call when problems arise. This traditional break/fix approach creates long response times and offers little proactive monitoring to increase the reliability of computing systems.
724 Data provides proactive management and 24 x 7 remote monitoring that prevents many problems and provides rapid resolution should problems arise.
724 Data provides a dedicated technical and account team. This ensures that the response team knows and understands the client's technical and corporate environment. 724 Data conducts regularly scheduled site visits by both the engineering and account management teams.
Organizations just like yours have seen the value in 724 Data's Proactive Management Plans
Comprehensive IT Support
724 Data provides comprehensive IT Services in support of construction projects at 9 education campuses across Los Angeles.
What used to take weeks to resolve, 724 Data resolves in minutes or hours.
One of the sites had initially opted out of centralized support due to its dissatisfaction with the previous support provider. After attending one of the regularly scheduled status meetings and hearing of the quality support 724 Data provides, this last site has now joined the support contract.
Services provided include Proactive Management and Support, Helpdesk and End-User Support, and Customer Satisfaction. more »
Comprehensive Infrastructure Support
724 Data's proactive management services have provided our client with greater reliability, improved performance and data protection.
724 Data has proven itself to be a valued partner and has provided critical guidance in many areas.
The client is so pleased with the support provided by 724 Data that it has engaged 724 Data for additional projects.
Services provided include Infrastructure Assessment, Performance and System Enhancements, and Data Protection and Disaster Recovery. more »
Infrastructure Optimization
Upon hiring 724 Data to proactively manage its infrastructure, the client shared its surprise that 724 Data resolved problems in hours when it had previously waited a day just for a call back.
Services provided include Infrastructure Assessment, Data Protection and End-user Support. more »
Network Support
724 Data's proactive management services have identified vulnerabilities and areas for improvement, and have stabilized the computing environment. This has provided a reliable and responsive infrastructure that has supported the client's rapid growth.
Services provided include Infrastructure Optimization. more »
Network Optimization
Our client now has a stable and optimized network infrastructure that enables them to provide leading-edge web publishing solutions.
Services stabilized and optimized the network infrastructure. more »
Reduced Downtime and Improved Responsiveness
Services have reduced downtime and improved support responsiveness. more »